4/10 Malo
Annie
Viaje en pareja
27 sept. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal
Arrived at 16:30 as part of a wedding party and was able to go straight to the room. Disappointing that the air-conditioning was not working straight away. Reported it to Reception immediately to be told they would review it and when we returned to our Junior Suite at 04:00, it was super hot and uncomfortable that we struggled to sleep. The next morning on departure, it was the same lady checking us out that we reported the problem to. We reminded her of the problem only to be replied with “yes there is an issue and we need maintenance to have a look”. Nothing was done the night before. No note was left. Very disappointing and unacceptable that we were not even offered another room or any sort of compensation. We booked the hotel to sleep and even that was a struggle because of how hot the room was. We weren’t able to open the windows as there was a note telling us not to due to the many insects around. The wedding held at the hotel was beautiful but this service made for an upsetting experience.
Annie
Se hospedó 1 noche en septiembre de 2024