The property itself was as pictured, although a bit worn (gum in carpet, racks in dishwasher worn out, etc), but the maintenance and management was terrible. I read a couple of reviews noting no sheets on the sofabed and towel rods coming off but hoped those were temporary problems. We arrived to no sheets on the sofabed so my kid slept on blankets and pillows with no cases the first night. Yuck. I spent about an hour with customer service that evening, but the agent only messages the local company (which does not give out it's phone number) and there is no response. They refused to bring the sheets the first night but did bring them late the next morning. Closest place to buy sheets is Traverse City, 40 minutes drive each way. Then the towel rod fell off and we saw it was not anchored into the wall, just screwed into the patched drywall, so it will keep falling off. Place was mostly clean, debris behind doors and under kitchen bar, etc. It's a shame, this would be a nice place if maintained.