4/10 Malo
Jason S.
18 nov. 2024
Le gustó: Limpieza
Mixed Bag- Great Property, Poor Mgt
Great property. The cabin is rustic and charming and has a wonderful location right on the river. The home is lacking some basic necessities though. No digital thermostat, No TV.....Both were inconveniences. The home was clean and as described for the most part.
The management left plenty to be desired. We arrived and were locked out. Apparently the owner insists that you check in 48 hours prior to arrival in order to get the code. As a guest, I don't want to study the mice type of the check in process. The check in process should be simple and clear....and I've never heard of having to check in 48 hours prior....this is totally unacceptable. The check in instructions (including door code) should have been emailed to guest prior to arrival. I had to call owner to get code and she proceeds to keep me on the phone for 20 minutes fumbling around trying to get the code and then INSISTS that I do a detailed tour of the home with her on the phone so she can talk me through every operating feature in the home. When I told I wasn't going to do that because we were tired from driving and just wanted to check in our home, she got a huge attitude and started reprimanding me for not checking in 2 days ago. A completely tone-deaf manager ,who has unreasonable expectations, micro-manages. and is not utilizing basic technology like all of the other homes to communicate efficiently with guests.
Overall- Good Stay but can be improved with some easy changes to management. .
Jason S.
Se hospedó 2 noches en noviembre de 2024