We booked this listing to enjoy the 10 year anniversary for my wife and I.
On arrival we discovered a number of listed amenities not functional and proceeded to report them on the first day of our arrival. The internet, television, radio/boombox combo, upstairs gas fireplace all were non functional. As you might imagine the internet and cable were the most impactful since there is also no cell service whatsoever in the vicinity of the cabin. At the end of the driveway you can get enough signal for a call but no data. Which coupled with their amenities being non functional meant there was no entertainment available at all.
When notified of this the representative seemed entirely untrained and unprepared for how to handle such a customer service situation saying at least twice “well I don’t know then.” In regards to the issue and ultimately I had to ask for them to take the steps to contact Comcast/Xfinity to request a resolution as I has already troubleshot the issue and determined that the issue would likely require a company representative. After committing to do that, we had to specifically request a call back.
This call back did not happen.
There were not enough characters to fully detail the lengths of the poor customer service but I will summarize it thusly. All communication responsibilities fell to us, there was no effective communication between associates on their side, and the issue was never resolved and no customer service resolutions were offered. STAY AWAY