2/10 Terrible
rob c.
9 mar. 2023
No le gustó: Limpieza
Should have listened to previous reviews
Showed up excited about this trip. Walked into a pile of dirty laundry, slept in unmade beds, zero paper products, no soaps, dirty untreated hot tub. Apparently the homeowner left it this way. So much for paying a cleaning fee. Colonial properties solution is to place us in another home, nothing at all like we rented or refund us and we are on our own to find another home, 6pm on a weekend in a very busy Gatlinburg. Colonial rep told us we HAD to leave the premises. Made the 1 hour round trip to a store and bought cleaning and paper products and stayed up until midnight cleaning and washing. Cleaning crew showed up the next day while we were away, unannounced, I guess to make things right. Too late. The response the night before to punish me for their screw up made all the worse when we returned to the house, a 10 dollar item missing from our property, never to be found. Had fun after that. It's all what you make it. Back home now and a phone call to colonial told me that they absolutely handled this situation correct. Trust me, they don't care made all the more true in all their canned responses to bad feedback
rob c.
Se hospedó 4 noches en marzo de 2023