We arrived and my heart nearly stopped from the shock of what I saw when we walked in. A washing machine in the middle of the room. Holes in walls. Filthy. The pictures I took say it all. I was SO ANGRY, and just totally shocked. I’m normally a very calm person. I started shaking and my heart was beating very fast. I called the emergency contact number a few times and finally reached the president of the property manager company. She apologized. To my surprise, she told me she already knew exactly what it looked like!! Then she told me something false— that they had tried to contact me. Then she also texted me fraudulent screen shots of someone’s phone or application trying to convince me they had called me when no one had. No calls or voicemails or any correspondence about the situation at all. Just a near heart attack upon arrival. She agreed to give our money back. She also got the housekeeper out to clean which helped a lot. Both she and the contractors did their best, we’re very nice, and felt terrible for our situation.
It is important to note that the ice storm responsible for the damage occurred over a month ago, so it was very sketchy that no one told me anything or rebooked me. They had a month to do it!! If I were the owner of this beautiful beach condo, I would fire this property manager immediately and tell everyone else to do the same. The sad thing is that I’d love to stay in the house again, but I will never do business with Soar Vacation Rentals again.