We never had any communications back and forth, as the information about our reservation and check in/out came to us in a timely manner via emails and texts. We had no reason to contact the management company during our stay. The kitchen is very well-appointed. Many different types of pots/pans and dishes. They are conscientious about guests with allergies, as the laundry detergent is fragrance/dye-free. There are ample dishwasher pods, paper towels, toilet paper, sundries, etc. We never heard any of our neighbors during our stay. We always request top floor units, so as long as you're willing to take four flights of stairs on a daily basis, this unit will not be an issue for you. (There is no elevator or dumbwaiter to take your luggage and groceries to the top floor.) The area of Folly Beach is busy during Spring Break, as we found out. There is one way in and out, so traffic can back up on the main roadway. The times that we traveled in and out were not during busy hours, so it didn't impact us much. We would return again.