We have stayed in many VRBO properties, always left good reviews, and always received positive feedback as guests. However based on our experience with this company, Vacasa of Maine, we cannot recommend this company or by extension this property. The house itself was ok-some issues could be overlooked like the steep stairs in the older part of the house that border on dangerous, the tub in the same section that is barely child-sized, and the older windows that don't have screens, but our experience with Vacasa was awful. The dryer at the property wasn't working when we arrived, not a huge deal in itself. But whoever responds to texts promised to send someone to look at it; no one ever came or contacted us. When we asked for an explanation via email and text we received several weeks of silence or 'we'll look into it'; at no time was follow up initiated by the company. There appear to be 3 levels of management-Vacasa of Maine, a 'local operations manager', and a 'local agent', and they seem happy to pass the buck around until you give up. We eventually received a token refund of $87, which is 2% of the total rental cost of $4300. So in summary, both customer service and follow-up were either lacking or nonexistent, so be warned. Thanks for reading.