10/10 Excelente
Nichole B.
28 oct. 2024
Le gustó: Limpieza
Beautiful Home
The property and home itself were well maintained, clean, and very comfortable to stay in.
Unfortunately, we had a rare winter storm roll through mid-October that put a bit of a damper on our stay since we lost a day and half with our son. Obviously, no one's fault at all. We were snowed in and unable to get out of the driveway.
The owner was as accommodating as he could be given the situation. We ended up losing power on our last day there but were honestly okay with it since we were checking out the next morning. We were just planning to bundle up and pack our things as best we could before it got dark.
However, we also had no water after a few hours. My family is no stranger to being without power since we are from Florida and experienced back-to-back hurricanes in our area this month. But since we were unable to get adequate supplies the day before due to being stuck, we didn't even have bottled water on hand. We decided to check out and go to the hotel on base where my son is stationed.
My husband reached out to the owner and asked if we could possibly receive a partial refund for that day and to our sincere and honest surprise, Nick refunded our last night! We were so happy to finally get a win after the hurricanes and being taken advantage of by a company in Florida I won't mention here. Thank you so much for understanding and trying to help us in every way you could. It was truly appreciated by my entire family.
Nichole B.
Se hospedó 6 noches en octubre de 2024