4/10 Malo
Thomas, Madison
Viaje familiar
10 feb. 2025
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We had some problems with service. The morning of our arrival I called to ask to be changed to a room with one king instead of a two queens. I was told no kings were available, although it showed 4 available online. The clerk told me that her system didn't show any available. We decided to try again when we arrived. Upon arrival when I asked to be changed to a king room on the ground floor I was told the only ones available were on the second floor. We decided to stick with the double room. When we got into the room the smoke detector was beeping like the battery needed to be changed. A guy came down and took the smoke detector out of the ceiling. I asked him if he was going to replace it with another and he said it must be the wiring as he had just replaced the battery recently. We were already late to our event, so I didn't press it. As we're were leaving the room to go to our event I noticed through the open curtains that the room next to us was a king and apparently unoccupied. We left for our event as we were already late. We returned late that evening and I noted that the king room was still vacant. It was late so we didn't feel like changing rooms so we decided to go to bed. When my wife turned down the comforter on one of the beds she found a large rip in the bottom sheet. I called the clerk, who offered to bring another sheet. We decided to just use the other bed. When we left the next morning we noticed that the king room next door was still unoccupied.
Thomas
Se hospedó 1 noche en febrero de 2025