2/10 Terrible
Faith R.
25 jul. 2024
No le gustó: Limpieza
Misleading & bad customer service.
Horrible: We rented this house for 3nights/4 days but left after the first night due to the bad air quality.
THERE IS NO AIR CONDITIONING, and the thermostat does not work. It was over 91° with extreme humidity. Our family had to SLEEP IN THE BASEMENT to keep cool & breathe. Only 2 window fans, and box fan provided. The WiFi never worked, so we used up all our data. The TV never worked because it ran off of WiFi (streaming only). Now, with fees, we’ve paid over $800 for one night in the basement. 10 days later I am still trying to receive a refund for AT LEAST 2 nights. The district manager has given me a run around. We were definitely ripped off and feel we deserved better customer service. And there is a ‘private’ living quarters in this house, which is not listed. On top, Vacasa gave me the wrong phone number for Vrbo credit line. I called, and it’s for medical devices.
Faith R.
Se hospedó 2 noches en julio de 2024