Communication with the host was challenging. We modified the length of our reservation on-line well in advance of checking in, but after a week, the details of our balance due did not show up. We place a call to Vacasa of Washington and waited for a lengthy time to speak with a representative to clear things up.
The cabin felt neglected.
We reported cleaning issues when we moved in....
Dinner plates were put away with food residues and evidence of mold. A few spoons were put in the drawer with water on them. Old dead flies were left on the window sills in the living room and bedroom. The TV remotes were dirty and sticky.
Other complaints:
There was no internet and no TV when we checked in. It took us a while to locate the problem-the router was unplugged for some reason. All the cutting knives and scissors were dull and needed sharpening. The cleanliness of skillets and kitchen utensils and drinking glasses were suspect-we cleaned everything before we use them. There was a prominent coffee station, but no coffee or tea anywhere to be found. Basket filters were provided, but the unit used cone filters. The coffee pot had used grinds from the previous renter. The dryer vent was very lint clogged under the removable filter. And a fly swatter would have been useful.
I have to admit the management offered to send a cleaning crew to take care of our issues, but we declined the offer. In the end, after checking out, we received a modest discount for our inconveniences.