Awful. We were told 3 days before our arrival that the new owners cancelled the satellite TV and we would need to have our own streaming services. 2 days before arrival, we were told there was no WiFi, but it would be fixed while we were there. We negotiated a credit of $300 (we asked for $500). We arrived Sunday, it was supposed to be fixed Tuesday. We called Mark (property manager) Tuesday afternoon and were told the internet tech didn’t show up, but he would keep us posted. We never heard from Mark the rest of our stay.
I challenge anyone to host their family for a week over Thanksgiving with no TV or WiFi or cell service (unless you have Verizon). No football. No Macy’s Thanksgiving Day Parade. No holiday movies. Can’t check work emails. Can’t receive text messages/calls from family and friends on Thanksgiving Day. My daughter had a security alert at her home, but didn’t find out about it until the next day when we went into town. SO disruptive!
After our trip, I reached out to Mark requesting an additional $500 for the inconvenience. I followed up with him 3 days later, and the owner agreed to add $50 to the $300 credit.
Clearly, the new owners DO NOT care about your experience, they only care about taking your money - and we didn’t get what we paid for.
While this didn’t ruin our family visit, it added unnecessary stress and frustration to what should have been a relaxing week. We will NEVER rent this house again.
PS - we are still waiting for our credit.