2/10 Terrible
Kayla B.
4 ago. 2025
BED BUGS. after receiving an invalid door code and having to contact customer service, we entered to find dirty bedding on most beds, bags of dirty laundry and trash on the floor, mattresses removed from beds, piles of floor sweepings not picked up, and no clean towels or toilet paper. After calling customer service again, we were told the local service would come to finish cleaning. After an hour and a half, we were told they have bed bugs and would not relocate us. We were refunded and had to find a new place to accommodate 14 people with immediate check in as Vacasa would not relocate us. We have reported to the health department and state regulators as they knowingly allowed us to enter the property. Local management would not answer and has not contacted us.



Kayla B.
Se hospedó 1 noche en julio de 2025