2/10 Terrible
YalundaJ
24 sept. 2024
No le gustó: Limpieza
False Advertising!!!!!
The listing for the property did not match the amenities received. The main reason for choosing the property was that it had a golf cart and added amenity of an elevator since it had 3 floors to fit the whole family. However, the golf cart was not free and required a separate contract with a local golf cart company who required me to give my credit card information and that the golf cart be added to my insurance. However, if you call your insurance chances are they will tell you they do not cover those types of slow moving vehicles. We got stuck in the elevator a total of 5 times before it completely stopped working. The owner was not easily accessible and each time it took almost a day or more than a day to contact them. The elevator was never fixed. We had to carry luggage, food, and all other heavy items up two and three flights of stairs whenever we wanted to go to the beach or other outing. The management company was responsive, but there was essentially nothing they could do to help us since the owner had their own maintenance team. When I had the management company to reach out to the owner to ask for a discounted rate since we didn't have the top amenities we booked the stay for, the owner told the management company to tell me NO. Furniture/appliances were outdated/smelled. It was the worst stay I've had at a rental and put a major damper on our family vacation that we had planned all year. Do not stay in this place if you need a golf cart, elevator, or good owner.
YalundaJ
Se hospedó 4 noches en septiembre de 2024