8/10 Bueno
Jocelyn B.
2 oct. 2024
Pool covered in algae
Overall, the property was fantastic, clean, comfortable, and as described. Very comfortable for a birthday 2-night weekend away with friends.
However, the pool was so dirty that many guests felt uncomfortable going in. Algae coated the filter, walls, and floor, and the water was green and murky, making the pool floor invisible. Some guests still went in the water, but others avoided dunking their heads. They also said the floor was slimy, which altogether was a significant issue since I booked the place *for* the pool. I reached out to the manager after checkout, offering thorough photos and requesting a partial refund.
She declined my request and images, citing that I did not alert her during my stay and said, “We clean the pool every Friday and Monday and treat it with all the necessary chemicals and chlorine; also, the pool was cleaned on your arrival date. If we had known, we would have sent the pool man over right away.”
A murky, green pool with an invisible floor was clearly not cleaned earlier that day. Plus, I didn’t notify the host on Saturday because I didn’t want to interrupt my/my guests’ one full day of relaxation by having to coordinate service coming in.
Her refusal to look at my pictures or offer assistance because I didn’t notify during my stay felt silly and dismissive, but I understand VRBO may have such rules. She refunded the $30 charge for our requested late checkout, however. The rest was perfect, so I still recommend. But check in about the pool!
Jocelyn B.
Se hospedó 2 noches en septiembre de 2024