Our stay didn't start particularly well. Received notification that the property wasn't going to be ready at check-in, but was to be ready by 4 PM. At 4 PM the cleaning still hadn't started until a call had been made. The property manager did refund us the cleaning fee, albeit, a couple of days late. The space is mostly great. Was very comfortable for our family visit (the couch in the living room is super uncomfortable), but some areas have been neglected. It doesn't appear the property owners visit much, as the outdoor spaces that may not be cleaned by the cleaners, are in rough shape. There were weeds growing up through the deck boards on the lower deck, and it was generally dirty. The rooftop deck is gorgeous, but again, needing some TLC. The firepit didn't work, and while the property managers were responsive, the issue wasn't resolved. It was also the first time we'd seen fake plants that looked dead. It made for a good laugh, though. Other notes that stood out. There was an ironing board, but no iron. No fans, not enough plates, and some odd additions (a jar in the bathroom that had both tampons and batteries). This place definitely didn't meet our expectations for the price. We've stayed in rentals across the country, we've never given a negative review, and only had positive responses to us as guests, so I'd say we are pretty reasonable.