4/10 Malo
Rose Maria C.
7 oct. 2024
No le gustó: Limpieza
BYOH (bring your own housekeeping
A series of unfortunate events could not describe our experience here. It was a lovely place in theory, but, initially, we had to put forth a lot of effort to get it the way we expected-CLEAN. The unit has a lot of potential. It's beautifully decorated, the bedding and towels were decent quality. But when we arrived, it was clearly not prepped for our visit...although it was paid off a month in advance. The shower of the main bath was taped off with a huge DO NOT USE sign, the couch cushions were stained, the 2nd bedroom linens had pet and human hair between the sheets on both beds and the unit had a foul pet-related(?)odor. It clearly was not properly cleaned before we arrived. Communication was very poor. Although each item was eventually resolved, it took several phone calls and texts over 2.5 days to get everything straightened out. We were told the same day we came (after several phone calls) that we could use the shower as long as the shower times were brief. However, we had to wash all of the sheets ourselves before using them, and we had to deal with the pet odor coming from the furniture the entire weekend until Monday when they sent someone to clean them. This was all quite an ordeal to tackle while on vacation. If the management could have been a bit more responsive, I think it would have gone much smoother. All of these issues mentioned should have been taken care of long before we arrived. The management expressed that since the en-suite bathroom in the master ba
Rose Maria C.
Se hospedó 10 noches en septiembre de 2024