I only look for pet friendly places and this was supposed to be one, according to my search. Then I got the check in instructions about a week ahead of check in and that said no pets allowed. I went round and round with Evolve, which VRBO shunted me to - finally said I wouldn’t bring my dog. 2 days before we left, got my final bill on which it said “pets - yes” and charged me a $65.00 pet fee!!! We ended up taking our pet with a printed version of the invoice in case there were any questions.
Overall once we got there our experience was good- place was extremely clean and location was great. Property manager was wonderful and very responsive to us.
I would just never use Evolve again because of their inconsistent messaging and their overall lack of responsiveness when I tried to get an answer out of them about the pet friendly status - then, what they told me was inaccurate and they charged me a pet fee. I only got a response when I threatened to challenge the rental charge with our credit card company.
So - good property experience - bad corporate management experience.