We’ve used VRBO for at least 10 years and this was fortunately and unfortunately our most unpleasant experience. There were water leaks, sink backed up in the primary bath, oven did not work, Television connection was horrible, dead frogs in the laundry, patio furniture was old and Rusty, and the owner let strangers come me to home into the attached garage without our giving notice-it was alarming for a stranger to show up and rummage through the home. We requested a refund but was only provided a small compensation. It’s unfortunate that as a renter you have little control over the contract-it’s one sided.