My sister and I brought our families here for a week long getaway. Everyone had a great time and had plenty of room to spread out - the photos online do not do this house justice, it is much bigger in person. We loved the fenced yard, the lack of noisy neighbors (although there was a little bit of highway traffic noise that bothered my sister for a night or two because she lives in the country and isn't used to hearing anything at night), and the ability to walk across the street and be on the beach. We had a beach bonfire, went sand dollar hunting (go south to the crescent beach motel at low tide and start walking south on the beach and you'll find tons of them, you're welcome), hiked the various redwood parks, went to the aquarium, visited the trees of mystery, and even went to public swim at the city pool on the day the fog persisted into the afternoon. Being able to cook our own food was a blessing as we have some family with food allergies and aren't big fans of eating a lot of fast food. The house was clean, the appliances were in good working order, the check in and out was super easy, all communications prior to our arrival were professional and timely. We didn't have any problems during our stay so I can't comment on the customer service in that regard. We loved our stay and if we come back to this area of the coast again in the future we'd love to stay here again!