I have been a member of Vrbo for 20 years, & have rented numerous places throughout the US & Europe. I found out that I had to have emergency open heart surgery, so I immediately reached out to the host, Everett explaining the situation. He said “Vrbo’s policy is no cancellations up to 7 days before the stay, and we should reach out to Vrbo.” This was five days before my stay. I immediately contacted them, providing doctor documentation, as they asked me to. They (Vrbo) got back to me profusely apologizing and stating “that despite their best efforts to negotiate a full, or partial refund with the host (Everett,) they cannot compel him to issue one.” Although the place looks cute, I would not recommend it due to the lack of the owner’s/host’s compassion.