First, we use VRBO and others often, and this is the first time we have been disappointed. When we arrived, we first noticed that the unit had not been cleaned very well. The beds were freshly made, but there was dirt on the floor. We also noted no top sheet on the bed upstairs and only one washcloth and towel for each person for three nights. The downstairs bath still had hair in the tub, and the sink did not work. We did end up packing up a day early. The last straw was when the host sent a message to say their cleaner found animal hair and asked if we brought a pet. We do not have pets that travel, so I am not sure where this came from unless it was from a previous renter. The house is pet friendly, and I did not see or smell that an animal had been there.