6/10 Aceptable
Raegan
Viaje en grupo, Viaje familiar
9 feb. 2025
No le gustó: Condiciones de la propiedad
King on the Hown 2 Suotes was wonderfully helpful at check-in.
Crystal was extremely curt, rude and needs to recheck her tone with customers. Expedia did not show us staying at a dual property. Our reservations were stated for Hilton Garden. Crystal was quick to rudely under explain that we were in the wrong place. She told us very little except to rip our heads off. It was inappropriate. My suggestion for your property is to list each dual side separately.
The Home 2 Suites representative was calm and professional and explained about the dual property. We have never stayed in a dual hotel property’s
The room was under supplied. We were given two bath towels, one washcloth and one hand towel. We did not have an enough toilet paper. The bathroom door had rot on in it and the door stopper was close to detaching and scraped the floor. We did not have an ice bucket and every time we went down to ask for one, none one was at the desk. I refused to ask Crystal on the other side because she was so rude previously. The furniture was uncomfortable and worn. For what we paid and for being loyal Hilton brand customers, this property was a huge disappointment. We won’t book here again.
I would like to reiterate that King on the Home 2 Suites side of the property was great. He was calm, professional and spoke to us with respect and kindness. Please let him know that his demeanor was invaluable. King is 5/5 all the way.
The rest of your property and staff is maybe 2/5, sadly.
Raegan
Se hospedó 1 noche en febrero de 2025