2/10 Terrible
Iziah H.
21 oct. 2023
No le gustó: Limpieza
Disgusted!
My family and I travel quite often, and we have used Vrbo throughout the US as well as other countries. We typically are satisfied, and if anything is not up to standards the owners and management team ensure our comfort immediately. We traveled 6 hours to Colorado for a football tournament and when we arrived at our rental the condition in which we walked into was beyond disgusting. The house had not been tended to for who knows how long. The floor was filthy, the dishes were piled all over the counters, the stove had built up food everywhere, and all the furniture was in disarray. All of the beds were filthy with the bedding everywhere, dirty dishes in the rooms, feces in the toilet, and piles of blankets scattered. We contacted management who could not help us and suggested we cancel the reservation and go elsewhere. We explained how long we had been on the road and would clean up in order to stay there, they stayed they would return my cleaning deposit which has yet to be done and send a cleaning crew the next day and nobody showed up the entire stay. The wifi did not work at all, when we called they stated the router was behind the fireplace however there was no way to locate it behind the wall. The entire stay we had no tv for the kids and extremely glitchy service, so in order to communicate with anyone we hood have to go down the hill for service. I still have not received my refund or any form of communication.
Iziah H.
Se hospedó 4 noches en septiembre de 2023