2/10 Terrible
Kathleen M.
30 abr. 2024
No le gustó: Limpieza
WE COULD NOT ACCESS THE PROPERTY!!!
We did not stay but we paid. We could not access the property in accordance with the instructions provided and when we contacted the management company as we were standing in the dark trying to open the door, I requested they send someone with a key but they did not help in any way. We were forced to find other accommodations for the first night because we were locked out and no one came to let us in, it was dark out, we had traveled all day and we were hungry and tired. The next morning we contacted them again, hoping to salvage the weekend. Got an answering machine and left a voice message at 10:00 am on Saturday. Today is Tuesday and STILL no one has called me back. DO NOT MESS WITH THESE PEOPLE. I will be disputing the charge with my credit card company since they failed to provide the service they promised. I’ve never in my life dealt with such incompetence in the hospitality business. Just unbelievable.
Kathleen M.
Se hospedó 4 noches en abril de 2024