4/10 Malo
Michael
Viaje familiar
3 dic. 2024
No le gustó: Limpieza y servicios
This was the worst "by Hilton" hotel experience I've ever had. I paid for a suite weeks in advance, and when I arrived the bathroom clearly needed - as their staff put it - a "deep cleaning", hair everywhere, grime and debris next to the toilet... and the toilet rocked side to side like it belonged on a roller coaster at the county fair. Shower looked dirty and the shower head was barely decent. I complained to the staff and they offered to move me to a smaller room, which I refused because that's not what I paid for. Then they offered to move me three floors up which wouldn't meet the needs of my family. Staff was polite, but not overly helpful. It wasn't until I asked for cleaning supplies to clean the bathroom myself that they sent someone to take care of it. Breakfast was mediocre at best, didn't live up to lots of hype I saw from other reviews. This place is definitely not worth the price. So if you're wanting to get a decent place to stay for $150 per night, definitely look elsewhere. Avoid this place.
Michael
Se hospedó 1 noche en diciembre de 2024