4/10 Malo
Emily S.
20 oct. 2024
Le gustó: Limpieza
Listing inaccurate and uncompassionate owner/management
The apartment was fine. It's an older place that is showing it's age, but generally clean. The neighborhood is nice and you can walk to restaurants and grocery stores, but it sits on a busy street. I am giving a low rating for 2 reasons. 1) The listing is inaccurate, the couch is not a pull out sofa. We did not realize this until 9:30 at night when we went to get ready for bed. I contacted the owner to please provide us an inflatable mattress, but he did not respond until the next morning, so my daughter and her friend had to sleep on the floor the 1st night. We were offered no compensation or apology for this. 2) We live in Asheville and our reservation was the week that Hurricane Helene hit our area. We asked the owner for a refund of our reservation 48 hours+ from check in, but he refused to work with us or offer us a refund, credit or reschedule. 3) After looking more into the rental, I realized that "Lance" has over 50 rentals, so obviously "Lance" is a rental management company, not an individual. I think that is misleading and disingenuous and I don't like rental companies that aren't honest and upfront with how they list properties.
Emily S.
Se hospedó 4 noches en octubre de 2024