guarded property met my expectations with the provided photos. nice pools, i reached out to the expedia whatsapp number a few days prior to check in.They stated just go to reception and show my id. i was under the impression check in desk would be aware of my Expedia reservation. That's not the case since these are agent owned. i had the correct property, but since there are 5 different towers i wasn't sure if i was in the right tower. receptionist couldn't help. thankfully i was able to reach the agent on whatsapp for the correct tower and room number. i head to the correct tower show my ID and check in and they hand me a lockbox.I have no idea what the code for the lockbox is. that's another piece of information the agent didn't provide prior. reached out again over WhatsApp and received the lockbox code. Check in process could have gone smoother if they had provided the tower/room# and lock box code prior to check in, not to wait till the last minute. headed to the room, but it was still getting cleaned at 4pm. found a few roaches in the cupboards but i was able to kill them. Bathroom toilet was broken, it wouldn't flush. Checked the sink and shower they both have water. i turned the water supply on for the toilet and the bidet has a bad leak. ok, so we can't use the toilet? i head to reception, they send a guy up, he said its broke. yeah i already knew this, do you expect the renter to fix it ? i reach out to the agent, no answer, they never fixed it.
