My family escaped to the sun for a 10 day vacation. We arrive to discover no access to the garage. Next, we can't get the hot tub to work. Call the contact and told you have to call a different # to get a heated pool and access to turn on the hot tub After 4 attempts and being placed on hold for over 30 min each time, they inform me it is an additional almost $1,000 to get a heated hot tub and pool. I explain we are 2 days in and the advertisement states $72 a day for a heated pool. She explains additional taxes and fees and I must pay for the entire 10 days regardless if we are 2 days in. The kitchen is advertised as a chefs kitchen but stocked very poorly! No cheese grater, no rice cooker, spoons are falling apart, no spices etc. Couch is broken and has screws sticking out and will not stay together. Master bedroom has a TV armoire storage cabinet instead of a dresser for clothes so no drawers or place to empty your suitcase. We go to BBQ and the grill is covered in sand and filthy. My husband has to clean it before we can grill dinner. The list goes on... We visit the area often and will not return to this home nor will I rent from this company again!