We very much enjoyed our stay at the Tramway Lodge. The home is grand yet cozy, affording both privacy and spacious common areas. It was clean and well cared for, with comfortable furniture and decor. Most of the bedrooms were quite large, and even the smallest were still more than adequate in size. The beds were neither too firm nor too soft, very comfortable. It was nice having plenty of bathrooms, and plenty of hot water. Water pressure was average but good enough. The kitchen was nicely designed, attractive, and well-stocked with cookware, glassware, utensils, etc... And the bronze counters were beautiful and easy to clean. The outdoor BBQ worked great. The large livingroom with its large stone fireplace was a nice place to gather in the evening (the listing says bring your own firewood, but we found a couple of firelogs already there when we arrived...assumed the property management company supplied them). The location, just across the highway from Tunnel Creek, was very convenient for walking, hiking, biking, dining, and many more activities found in Incline Village. Unfortunately, the Incline public beach was closed, but the beach at Sand Harbor was open, and just two miles down the road. As for booking this rental, Sue at the property management company was very helpful and responsive to our questions. Very smooth process making reservations and getting checked in. 10:00 a.m. check-out seemed a little earlier than some places, but the place is so big, I'm sure they need the extra time to clean it thoroughly. Great place to stay for a family vacation - and being dog friendly was a nice bonus!