4/10 Malo
Nicole B.
13 feb. 2025
Disappointing experience
The house is beautiful. However, we had big issues with some things. The pool and spa would turn on multiple times a night and start heating. The pool pump was right outside our bedroom so most times it would wake us up either turning on or shutting off. We complained about this with management and they were unable to fix it until our last day there. They also suggested that I was confusing the pool pump with the AC as if I was a moron. The panel that controls the pool and spa is also a pain to figure out, but we were able to get the hang of it after a day or 2 so we could shut it all off every time we caught it turning on in the middle of the night. Also, we were still charged full price for the electricity that was used by the pool and spa overnight. Another problem we had was the latch on the washing machine was broken and we didn't discover it until we went to use it on Tuesday. Someone must have known it was broken as the part had been completely removed. Also, the maid service wouldn't have been able to wash the sheets with it broken like that. The washer was not repaired until Friday evening. We had to wash our clothes by hand. Overall, these issues (and other smaller issues) ruined our trip and management didn't seem to care and made no to attempt to truly apologize or give us any sort of refund for these issues. I've been renting houses in Florida for many years and this has been the worst experience with a rental management company yet.
Nicole B.
Se hospedó 7 noches en enero de 2025