2/10 Terrible
Sadia
Viaje familiar
11 jul. 2025
No le gustó: Limpieza, servicios, condiciones de la propiedad
We stayed at this hotel for two nights, and the experience was extremely disappointing. First, we were given a room on the 7th floor where the bed head was completely broken—how does a hotel even allow guests into a room like that?
After complaining, we were moved to another room on the 4th floor. But the problems didn’t end there. In freezing, minus-degree weather, there was no hot water in the bathroom sink. It’s absolutely unacceptable for any hotel, especially in winter conditions, to fail to provide basic amenities like hot water.
To top it off, no one even apologized — not when we pointed out the broken bed, and not when we raised the issue of no hot water. Absolutely no sense of hospitality or responsibility from the staff.
This hotel is unprofessional, poorly maintained, and completely lacking in basic customer service. Would definitely not recommend it to anyone
Sadia
Se hospedó 2 noches en julio de 2025