4/10 Malo
Rod M.
26 ago. 2024
Cannot recommend-new charges was added to our stay
Unfortunately I cannot recommend staying at this residence. Host communication was good until we tried to report some deficiencies and damages we found on our first day of our stay. The main floor couch which we planned to use as a bed could not be used since a large spring was protruding up through the torn leather. One kitchen chair was broken and when sat in it would cause you to fall backwards. After many emails trying to send them photos the host finally replied that they are aware of these issues and are working on getting them repaired. We also noticed other issues like the kitchen faucet was very loose, AC would keep resetting (host controlling remotely) to 23 degrees after a short time of trying to lower it so our stay was very hot and made for uncomfortable sleeps.Back patio was not very clean or kept up and some of the activities shown like golf putt and foosball were missing clubs and balls. 15 day later after our week long stay I received a very short email of additional charges of $494.00 dollars being applied to my credit card. Host is charging me a $250 pet violation fee when we had no pet stay with us, $220.50 charge for scratches on the fridge that we only opened and closed and $23.50 for two stained towels that could have been stained by previous guests since the towels were not folded and in the closet but found in the dryer at check in. It is Aug 28 as I write this review and charges are still in dispute and Host has not provided any supporting evidence.
Rod M.
Se hospedó 5 noches en julio de 2024