2/10 Terrible
Adam W.
11 sep. 2025
Hate to leave a review like this for a place we didn't even get to stay at because it looks lovely! Sadly i don't think ill ever get the chance to stay here because I refuse to book anywhere associated with KEEs ever again. Unfortunately there was hurricane damage to this property (very sorry to hear definitely no ones fault), so KEEs elected to offer us relocation to a new property in Kitty Hawk. We thought this process would be easy, but we were very wrong. We went through several steps in confirming we would be charged the price on the KEE's website even going as far as suggesting we cancel our original booking just to guarantee we weren't being overcharged for a cheaper property. Welp guess what. They charged us more than the listed price because of added fees we weren't informed about. I reached out multiple times before the trip trying to get it sorted. Asking again if we could cancel and rebook instead, but we kept getting redirected to a management team that we STILL have not heard from. We've been misdirected, and brushed off by this team for the last 3 weeks because of misinformation and mistakes they made in the original adjustment, and we are so unimpressed by KEE's management team that we will be avoiding any property associated with them in the future unless this is made right.Sorry to have to leave a bad review for what is probably a gorgeous place, but after being ignored for so long we've run out of options.
Adam W.
Se hospedó 4 noches en septiembre de 2025