Communication was easy, and they helped us immediately when we encountered issues. We needed some things for cooking, and they helped us and provided access to them. Very close to town, basically if you have never been, is a road with all the wineries. The house is on that road. Wineries nearby are a good place to buy food, drink wine, and enjoy the view of the lake.
The space it self is small but sufficient for a couple's needs. We really love the finger lakes!