2/10 Terrible
Cliente verificado
30 oct. 2024
Le gustó: Limpieza
BEWARE! This host does not operate in good faith.
We booked a stay for 3 nights. The first night Hurricane Helene passed over. The next day we lost power and contacted the host. The host advised there was flooding expected for Bryson City and that if we wanted to leave she would offer a credit for the remaining two nights. We immediately left over safety concerns and did in fact have to navigate some flooding to get out. Cell phone service then went down in the entire region as the catastrophic flooding escalated. It was several days before we actually regained service (we became stranded due to road closures). When we did regain cell service I contacted the host to give her an update. She was non-responsive and refused to communicate further until I involved VRBO. Long story short has refused to honor her offer for a refund because she didn’t hear back from us on the day everything went down. This is the same day cell service went down widespread across the region. We are taking legal action and I are stunned that someone would be so crass given the circumstances.
Cliente verificado
Se hospedó 3 noches en septiembre de 2024