2/10 Terrible
Derek G.
4 ene. 2025
No le gustó: Limpieza
Home not cleaned, inhospitable host, refused to give us any credit, blamed VRBO unclean house
We had a negative experience with the host of this property. Check in time was 4pm. We arrived at 8pm, the door to the home was stuck closed b/c of rainy conditions. We had no cell signal b/c of the remote location. Thankfully we have a wifi hotspot in our car. We used that signal to message the host. She promptly replied. We unloaded our car only to find the home was not cleaned. The beds were unmade w/o sheets & pillows & blankets all over the floors. There were 4 dirty socks left around the home. There were no clean towels in the home. The trash was full. We contacted the host again & notified her of the conditions. She blamed the home not being cleaned on VRBO not notifying her of our stay. We had messaged the host via VRBO message system the day prior to check in for recommendations (which she provided 5 separate responses). The host clearly knew when we were checking in. We heard back from the host who said a cleaner could be there in 30 min. We said that wasn't acceptable b/c it was late we'd been traveling & just wanted to shower & go to bed. She responded that she found a property that was 15 min away go to. The new home was fine, no issues! We contacted VRBO after check out to report this and ask for partial refund. We sent them photo evidence of our claims. They refunded us a small amount (our booking fee) & said further refunds were at host discretion. Host is unwilling to give any refund for our inconvenience, she acts like our request was unreasonable.
Derek G.
Se hospedó 1 noche en diciembre de 2024