2/10 Terrible
Olu-benga
Viaje familiar, Viaje familiar con niños
15 dic. 2024
No le gustó: Servicios y condiciones de la propiedad
Worst hotel i have stayed in. And dangerous. I can live with the hour long check in as tgey were understaffed and had gotten everyone l aheads room long so long waits while they changed things around including for us. Part of this is Expedia’s fault as the description online doesn’t match what holiday inn actually provides so you’re booking something that doesn’t exist. But poorly trained and poorly competent staff. The fire alarm rang 7 times between 4am and 7am. My daughter was terrified and kept asking us to go out. After the second time (ringing for over 5 minutes each time) the front desk said don’t bother coming down, it’s a fault in the kitchen. But the alarm kept ringing for extended periods making everyone jump and nervous. Don’t bother coming down, but what if one of them actually became a real fire? A very dangerous place. No communication. In the morning a poorly trained receptionist was amusingly baffled that we couldn’t sleep. She was amazingly blank and argued that the incessant alarms were for our safety so we should be relieved? Absolutely no clue and no understanding of hospitality or guest relations. My daughter was traumatised.
Olu-benga
Se hospedó 1 noche en diciembre de 2024