2/10 Terrible
Greg B.
25 jun. 2025
Le gustó: Limpieza
Terrible host - would never rent from them again
We notified the host immediately that there was no hot water pressure and we were unable to take hot showers. They requested a video which we sent. Building manager said they had seen this in other units and gave host the number of an experienced plumber to fix the issue. Host said the recommended plumber was too expensive and sent someone else. Their plumber said it was an issue with the building. So we still had no hot water for showers. Building said this was completely untrue and the problem was the inexperienced plumber. Host told me “no one else has complained” and refused to fix the issue. I spent hours going back and forth, threatening to dispute the charge, and so finally they sent their plumber back to replace the valve, which is what they should have done in the first place, which fixed the issue after 4 days of no hot water. I told them that they owed me compensation for the 4 days with no usable hot water, and they refused and said I was ungrateful because other hosts wouldn't have fixed it at all.
Greg B.
Se hospedó 10 noches en junio de 2025