When we arrived at 4 p.m., the property was not cleaned up after the previous tenants had moved out. Cereal was spilled on the carpet under the table, full trash bags were still in the kitchen, coffee grinds had not been removed from the coffee maker, the dish washer had not been operated, a window was left open, the tenant used all three bed rooms but had paid only for two. We called the office and were told that a cleaning person was on her way and we would be able to move in at 6:30 p.m. The cleaning lady had been told about this job only at 3 p.m. and she lived 40 miles away. The cleaning lady came and we were able to move in shortly after 6 p.m. Vacasa owes us a refund or credit for future rentals for the time we sat outside waiting and were not able to use the property. The house and view were a delight and very comfortable. The cabin has a huge library of pocket books, a year's worth of reading material, and many videos. We did not have time to use any of those.