We arrived at the house Friday night to find that nothing had been cleaned from the previous stay. Sheets and pillows were stained / thrown about the house. There was 1/2 roll of toilet paper that we had to carry around and share between the 4 of us. There were no clean towels, it was just generally not a place you’d want to stay in after 4 hours of traveling to get there and arriving at 9:00 at night. I spent 30 minutes on the phone with vacasa who informed me that there was a miscommunication with the cleaning crew and that it was too late for them to do anything about it now. I was told I would be refunded for the cleaning fees and our Friday night stay since our options were to basically, get a hotel or wash the sheets ourselves. We stayed up until 2 in the morning washing sheets to just be able to sleep. Cleaning came the next day, mid day, even though I was told it would be first thing. We left on Sunday and come to find out they are now telling me they won’t be refunding me for Friday night because we didn’t stay at a hotel. Complete joke. Ruined what was supposed to be a nice, relaxing weekend away.