4/10 Malo
Liz & Tom B.
2 dic. 2024
Never happened
Please disregard our rating on the location as we never got to see it and I don't want to impact the listing as they did try to help us. I did want to let others know what happened to us.
It is hard to really rate our stay since we never were able to stay there. We received a text at 8:45 am the morning of our intended checkin that there was a roof issue that they could not fix in time for our check in and so they cancelled our reservation.
This created significant stress as we were leaving for our flight in less than 3 hours. I then spent that time trying to find different accommodations.
The company tried to be helpful with that process yet with that timeline most of the places available were further away from where we needed to be and more expensive or not enough rooms.
They did give us a full refund and sent us information to submit which I have not had a chance to really look at.
It was a very stressful day and flight as we tried to find a appropriate place to stay which ultimately required us to use another site because VRBO would not let us try to serach for places on the day of checking. We ended up needing to get a hotel for the first night and then checkin to another place.
Liz & Tom B.
Se hospedó 5 noches en noviembre de 2024