2/10 Terrible
Jamileh I.
21 jun. 2025
No le gustó: Limpieza
WORST HOME YOU COULD EVER STAY IN AND NEVER TRUST STAYNUE AS A COMPANY!!!! We arrived to this home and it was absolutely disgusting. Customer service through Staynue is also atrocious. After requesting a cleaning service to come through they “sent someone”, which was a lie. My family and I ended up cleaning the property. After notifying Staynue, they offered us a lousy 160 refund for the cleaning fee because they kept insisting they sent someone to clean during our stay. We had also provided photo evidence before and “after” the cleaning service came showing nothing had been cleaned. After accepting their refund, I kept messaging them to see when that would be sent out. After a month of trying to get the money I received a message saying that Staynue was “understaffed” and they would send the refund when they are back to normal staffing. I reached out to VRBO and they were able to help us out with a refund since it had been a month. I urge everyone who is looking at a Staynue property to look elsewhere. This was the worst experience ever!
Jamileh I.
Se hospedó 4 noches en abril de 2025