2/10
This hotel cancelled my room with no explanation an hour before I was due to check in. They called me while I was on a flight coming from Canada so I didn’t get their message immediately. I was literally on a train to my destination trying to find another hotel during a busy music festival weekend so it’s amazing I even found another place, but I ended up spending more. I paid for this hotel months ahead of time. When I called to try and solve it, I got a random call centre and a guy who didn’t understand anything and they claimed my itinerary number was incorrect and made me contact Expedia. Awful and shocking treatment. They then tried to not refund my money so I had to call Expedia again. I have spent so much time on this ridiculous situation. I warn anyone against booking with these people as they don’t honour reservations, have no customer service to speak to, and then will try to rip off your money.
