4/10 Malo
Barry W.
28 jul. 2025
Le gustó: Limpieza
First, let me share that the property was as pictured and described. If we did not have mechanical issues, we would have given the property a 5 star rating. More specifically the AC was broken and we chose this property specifically because it had AC.We were notified by the Property Manager about an hour before our arrival that AC was not working. Upon arrival, we contacted the Property Manager who was alway polite, always apologized for the inconvenience and always thanked us for our patience. During this call, they offered to bring fans and provided no ETA on when the AC might be repaired. The next morning after some persistence on our part they did bring a portable AC unit and committed to repairing the AC system on Monday (it was Saturday). Starting Monday and continuing until Friday, the committed to repairing the AC system each day and each day no repair took place. By Thursday evening, we decided to leave two days earlier than planned as the portable AC units were simply to loud and poorly installed (see photo). They did finally repair the AC system as we were leaving that Friday. What was really frustrating is that the Property Manager continually blamed the property owner. We made it clear that we rented from the Property Manager and not the owner. While always professional, the Property Manager set and missed our expectations 5 times upon which we decided to cut our losses and leave two days early.
Barry W.
Se hospedó 10 noches en julio de 2025