2/10 Terrible
Timothy L.
24 sept. 2023
No le gustó: Limpieza
Ant infestation ruined our trip!!
Our first of two nights here was good. The only thing we noticed the first night is that the master bathroom was locked and inaccessible. We had to use our credit card to get in. On the second day when we returned from the beach we were unpleasantly surprised with THOUSANDS of ants crawling throughout our luggage and bed on the third floor. We had no food or drinks upstairs whatsoever. We called VaCasa and they said they would install any traps. Excuse me, that is not a solution. We had no choice but to find a hotel last minute on a Saturday because we were not staying here another night. We had to pay double for one night in the hotel. We also had to wash all of our clothes in the hotel. 6 loads of laundry from 8pm-2am. This huge inconvenience ruined our dinner reservation and our evening planning. We have reached out to vacasa and VRBO multiple times to get this resolved and figure out a return. It has been 2 weeks and we have heard back from no one. This is completely unacceptable and we advise no one stay here until this situation is corrected.
Timothy L.
Se hospedó 2 noches en septiembre de 2023