6/10 Aceptable
Louise F.
1 ago. 2025
Beach getaway
We enjoyed our stay with some exceptions. The place was close to the beach and in a nice neighborhood. We went to the beach everyday and could take the trolley in for free which is really convenient. The second day we were there we found a mouse and our downstairs bathroom was infested with ants. We contacted Vacasa who was terrible with communication. They stated they would send out pest control the following day but I said we didn’t want someone in our home without one of us being there so if they could give us a call so we could communicate a time or if we could call them but they said they didn’t have a number which is strange. They stated they will call upon arrival which I didn’t want to have to come back from the beach so to just said to forget it. The following day a guy showed up to our place to spray for the ants and set a trap down for the mouse after we already stated we didn’t want anyone showing up- luckily we were home and he didn’t just enter without us there. After he sprayed the ants came back again and we ended up throwing out our toothbrushes because they were all over them. I understand that sometimes that just happens and overall we enjoyed our stay but the very poor communication on Vacasa’s end made it frustrating at times. They still have not gotten back about any part of a refund from a result of the issues stated and poor communication.



Louise F.
Se hospedó 5 noches en julio de 2025