8/10 Bueno
Nora N.
11 ago. 2024
Le gustó: Limpieza
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The property was very nice - tastefully decorated and very clean, the kitchen was well stocked. The view was stunning and the game room was perfect for rainy days!
The property management company I would give low marks to.
1. Prior to the trip I contacted the BlueRidge for 3 things
- was there a place to workout for a fee. They said no not within 20 minutes. We were a short walk from Beech Mtn Rec center, $50 for the family for the whole week and access to all the facilities !!!
- is the grill clean? They said yes. It was so disgusting I wouldn’t cook food for my dog on it. We have pictures if needed.
- we asked to get the directions etc prior to leaving so we could print them out and take them with us. I was told someone would get back to me. I never heard from anyone.
2. We called to report that someone had been in the property. I had to repeat myself several times (English was a second language) and the response was it wasn’t anyone from the management company. If nothing was missing there isn’t an issue
3. We called the morning of check-out day because the we couldn’t open the outdoor bin to put the trash in. I had to explain myself several times (English was a second language). Then we were put on hold for quite some time. Fortunately a passerby stopped and helped us out so we could get underway.
Nora N.
Se hospedó 7 noches en agosto de 2024