2/10
We booked this room and paid for it yesterday afternoon. We rang to confirm and had said we wouldnt be doing a check in because we were at an event in the city center and we would be arriving late. We were told this was no problem.
We had to pay 35£ for a taxi to take us out to the hotel. When we arrived the doors were locked. No one was there. We couldnt get inside. We rang both numbers listed, one of which was printed on the door as a notice to ring if the door was locked.
We were left having to pay another 35£ to get back to the city centre where our car was and had to sleep in the freezing cold for the night.
This is beyond ridiculous. And i want a full refund sent back to me asap or i will take this further.
Lynn
Se hospedó 1 noche en septiembre de 2024
